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Shipping & Store Policies

Shipping Rates

CANADA

Free and Flat Rate options listed below are shipped with Canada Post, if you prefer to have your order shipped via courier the exact shipping rates will be displayed during Checkout.

Orders over $99
FREE within Canada
Orders under $99
$5.99 BC
$6.99 AB, SK, MB, ON, QC, NL, NB, NS, and PE
$12.99 NT, YT, and NU

LETTERMAIL

$3.95 to ship Lettermail within Canada. Please contact Lagoon Baby before selecting this option to receive Authorization if you are unsure if your order qualifies.

We are able to use this method of shipping only for very thin items such as one or two swim diapers, covers, wet bags, inserts, or if you are ordering one diaper and don't mind it being opened and laid flat (not all diapers are thin enough to do this).

No insurance or tracking is offered when items are shipped by Lettermail, so please be aware that in the extremely rare occurrence that something is damaged or lost Lagoon Baby cannot be held responsible.

SHIPPING DETAILS (within Canada)

Orders will usually be packaged and sent out within 0-2 business days.

LOCAL RESIDENTS

Maple Ridge Pick Up:
*Select Local Pick Up as your shipping option. The Local Pick Up option will become available once you fill in your shipping information with a BC shipping address during Checkout.  

USA & INTERNATIONAL


USA: $12.99 Flat Rate on all orders. We will ship the most economical option via USPS, in some cases no tracking or insurance will be provided. If you wish to ensure your package has tracking and insurance please select CA Post Shipping Rates, Display Rates and choose Tracked Packet or Expedited (exact shipping rates will apply). If any taxes, duty or customs fees are associated with an item it will be the responsibility of the buyer. *When choosing our Flat Rate Shipping option of $12.99, please be aware that in the rare occurrence that something is damaged or lost Lagoon Baby cannot be held responsible. Once your order is shipped, depending on method chosen, it will take approximately 4-8 business days to arrive.

INTERNATIONAL: Exact shipping rates apply, these will be calculated in your cart and displayed before you are required to pay. If any taxes, duty or customs fees are associated with an item it will be the responsibility of the buyer. No insurance or tracking is offered when items are shipped Int'l Small Packet Surface or Air, so please be aware that in the rare occurrence that something is damaged or lost Lagoon Baby cannot be held responsible.

Please note, due to manufacturer restrictions we are unable to ship Tula, GroVia, Smart Bottoms, bumGenius, Funky Fluff, Flip and Rumparooz/Kanga Care products outside of Canada.

Remote Locations in Canada

*For exceptionally heavy orders going to remote locations extra shipping charges may apply. You will be notified before any charges are made with the opportunity to change/cancel your order.

Return/Exchange Policies

  • Please contact Lagoon Baby before making a return for Return Authorization.
  • Returns/exchanges can be made within 14 days of purchase on unworn, unwashed, unopened products.
  • All shipping charges incurred will be the responsibility of the purchaser.  
  • No returns/exchanges will be accepted on sale items or skin products, such as soaps and creams.
  • No returns/exchanges will be accepted on Wraps, Wrap Tais, Fly Tais, Onbus or Ring Slings.
  • No returns/exchanges will be accepted on items marked "Clearance".
  • Ju-Ju-Be products that have been removed from plastic outer wrap will be charged a 15% restocking fee.  If you received a Gift with Purchase with your Ju-Ju-Be return item you will be required to return your free gift or we will deduct the retail value from your refund. 
  • If you returning or exchanging products that you received our Free Shipping Over $99 promotion and your order totals falls below the Free Shipping Over $99 threshhold the actual shipping cost will be deducted from your Refund/Exchange Credit. 

Lagoon Dollar Reward Points

Read about how you earn reward points every time you shop at Lagoon Baby here.

Product Pricing

Due to fluctuations in the economy, pricing is subject to change without notice.

Privacy Policy

Your privacy is important to us! Lagoon Baby is committed to respecting your privacy through the protection of you Personal Information. The following outlines our pledge to you:

  • Limiting Collection: Our collection of Personal Information is limited to what is reasonable under the circumstances and your information will only be used for the purpose for which it is collected.
  • Security: Your Personal Information is kept confidential and secure and not disclosed to anyone outside our Company without your consent, unless required by law.
  • Access: You have the right to access your own Personal Information, and to correct and inaccuracies.
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