May 26, 2020 COVID-19 UPDATE: Online shopping is open and we are quickly shipping orders out each day and being extra diligent with sanitizing processes. Store locations have re-opened, with safety protocols in place. We thank you for your continued support! xoxo
Please note: During this time all sales are FINAL, we will not be accepting returns/exchanges/store credit. Thank you for your understanding.
We are now offering Curbside Pickup in Maple Ridge - please select this as your Shipping Option at checkout and we will send you an email when it is ready (usually same business day, or call us if you need it sooner and haven't heard from us). Please come and pick up Monday - Saturday 10-5:00pm, Sunday 11-4:00pm. You can reach us at: 604-380-1232 when you are in the parking lot. Thank you!
|Orders over $125|
|Orders under $125|
|$11.99||SK, MB, ON, QC, NL, NB, NS, and PE|
|$15.99||NT, YT, and NU|
$3.95 to ship Lettermail within Canada. Please contact Lagoon Baby before selecting this option to receive Authorization if you are unsure if your order qualifies.
We are able to use this method of shipping only for very thin items such as one or two swim diapers, covers, wet bags, inserts, or if you are ordering one diaper and don't mind it being opened and laid flat (not all diapers are thin enough to do this).
No insurance or tracking is offered when items are shipped by Lettermail, so please be aware that in the extremely rare occurrence that something is damaged or lost Lagoon Baby cannot be held responsible.
Extra shipping charges may apply - see below.
SHIPPING DETAILS (within Canada)
Orders will usually be packaged and sent out within 0-2 business days from our Maple Ridge location. If current availability is only in Tsawwassen location, processing time will be 2-5 business days. You will receive an email when your order is shipped.
Maple Ridge Pick Up:
*Select Local Pick Up as your shipping option. The Local Pick Up option will become available once you fill in your shipping information with a BC shipping address during Checkout. To pick up your order please stop by our storefront located at 22770 Lougheed Hwy. Allow 1 business day for processing. Allow 2-5 business days for processing if you have chosen an item stocked at Tsawwassen Mills Mall location. Orders can be picked up during the following times: Monday to Saturday 10:00-5:00pm, Sundays 11:00-4:00pm. Closed Statutory Holidays.
Tsawwassen Mills Mall Pick Up:
*Please select Tsawwassen Mills Mall Pick Up as your shipping option. The Tsawwassen Mills Mall Pick Up option will become available once you fill in your shipping information with a BC shipping address during Checkout. Allow 2-5 days for processing, particularly if you have selected inventory located at the Maple Ridge location. Orders can be picked up Monday through Saturday from 10am to 9pm and Sundays from 10am to 7pm at our storefront located in Tsawwassen Mills Mall at 5000 Canoe Pass Way.
USA & INTERNATIONAL
USA: $12.99 Flat Rate on all orders*. We will ship the most economical option via USPS, in some cases no tracking or insurance will be provided. If you wish to ensure your package has tracking and insurance please select CA Post Shipping Rates, Display Rates and choose Tracked Packet or Expedited (exact shipping rates will apply). If any taxes, duty or customs fees are associated with an item it will be the responsibility of the buyer. *When choosing our Flat Rate Shipping option of $12.99, please be aware that in the rare occurrence that something is damaged or lost Lagoon Baby cannot be held responsible. Once your order is shipped, depending on method chosen, it will take approximately 4-8 business days to arrive.
INTERNATIONAL: Exact shipping rates apply, these will be calculated in your cart and displayed before you are required to pay. If any taxes, duty or customs fees are associated with an item it will be the responsibility of the buyer. No insurance or tracking is offered when items are shipped Int'l Small Packet Surface or Air, so please be aware that in the rare occurrence that something is damaged or lost Lagoon Baby cannot be held responsible.
Please note, due to manufacturer restrictions we are unable to ship Tula, Sakura Bloom, Lalabye Baby, UPPAbaby, current Ju-Ju-Be, GroVia, Smart Bottoms, bumGenius, Sloomb, Flip and Rumparooz/Kanga Care, bugaboo, UPPAbaby, Mother-ease, City Select products outside of Canada.
*Extra Shipping Charges May Apply*For exceptionally heavy or large orders extra shipping charges may apply. You will be notified before any charges are made with the opportunity to change/cancel your order.
Return/Exchange Policies - COVID-19: During this time all sales are FINAL, we will not be accepting returns/exchanges/store credit. Thank you for your understanding.
- Please contact Lagoon Baby before making a return for Return Authorization.
- Returns/exchanges can be made within 14 days of purchase on unworn, unwashed, unopened products. In-store exchanges can be made within 45 days with proof of purchase.
- All shipping charges incurred will be the responsibility of the purchaser.
- No returns/exchanges will be accepted on sale items or skin products, such as soaps and creams.
- No returns/exchanges will be accepted on Wraps or Ring Slings.
- No returns/exchanges will be accepted on Baby Banz Ear Protection.
- No returns/exchange on strollers, carseats, or stroller and carseat accessories.
- No returns/exchanges will be accepted on items marked "Clearance" or purchased during a sale period.
- Ju-Ju-Be products: If you received a Gift with Purchase with your Ju-Ju-Be return item you will be required to return your free gift or we will deduct the retail value from your refund.
- If you returning or exchanging products that you received our Free Shipping Over $125 promotion and your order totals falls below the Free Shipping Over $125 threshhold the actual shipping cost will be deducted from your Refund/Exchange Credit.
Lagoon Dollar Reward Points
Read about how you earn reward points every time you shop at Lagoon Baby here.
Your privacy is important to us! Lagoon Baby is committed to respecting your privacy through the protection of you Personal Information. The following outlines our pledge to you:
- Limiting Collection: Our collection of Personal Information is limited to what is reasonable under the circumstances and your information will only be used for the purpose for which it is collected.
- Security: Your Personal Information is kept confidential and secure and not disclosed to anyone outside our Company without your consent, unless required by law.
- Access: You have the right to access your own Personal Information, and to correct and inaccuracies.